Company Overview/User Guide

Company Profile

Company name (trade name) Crew・act Co., Ltd.
address 〒211-0005
Kanagawa Prefecture Kawasaki City Nakahara Ward Shinmarukocho 752-2-201
Representative Kengo Hibino
telephone number 050-3746-8105
Email info@crewact.com
Business days and hours 10am-6pm except Saturdays, Sundays and public holidays
Licenses and Permits
Display based on the Secondhand Goods Business Law 		Secondhand goods dealer license number: No. 45250014685 Public Safety Commission Kanagawa Prefectural Public Safety Commission

*Please contact us by email if you have any questions. We are often unable to respond to phone calls. Thank you for your understanding.

Shopping Guide

Payment

Credit card payment ・VISA
・Master
・JCB
・AMEX
*When you pay with one of the above credit cards, your credit card number is sent to the card company without passing through the store you are ordering from, so you can rest assured.
Bank transfer

Please note that transfer fees will be borne by the customer.

Bank name: Paypay Bank Branch name: Business Head Office 005
Account number: Regular 1675714
Account name: CrewAct (Ka

Please be sure to contact us after making the transfer.
Please note that it may take several days for delivery.

Shipping and Delivery

Delivery method We will ship it via Yu-Pack.
*Please note that we do not accept other shipping methods such as Yamato Transport.
postage ■Shipping sizes vary depending on the shipping company and product.
Please check when ordering and paying.
Regarding delivery time [Estimated delivery date]
After payment is confirmed, we will ship within 1-3 days.
Shipping usually takes place Monday through Friday in the morning.

[Delivery time]

You can choose from the following time slots.
Please specify on the input screen.

No designation | Morning | 14:00-16:00 | 16:00-18:00 | 18:00-20:00 | 20:00-21:00 |

*We may not be able to meet your request during busy transportation periods such as the end of the year, the New Year holidays, and Golden Week.
*Products are also sold in stores. If the product you ordered is out of stock, we will contact you by email, cancel your order, and deliver only the product that is in stock. If the product is in stock, we will ship it so that it arrives on the delivery date you specified in advance.

*After purchase, we may cancel the transaction for the following reasons. We apologize for any inconvenience caused.

●Since we also sell on Yahoo! Auctions, stock may run out in a very short time.
●If there is a discrepancy in the product description during the pre-shipping check●If there is an error or omission in the description of the product condition, price, etc.●If we otherwise deem it appropriate to cancel the order

We apologize for any inconvenience this may cause, and thank you for your cooperation.

Returns, Exchanges and Warranty

Returns and exchanges

If the product is defective or damaged due to our fault, we will accept returns and exchanges.
Please email us within 7 days of receiving the item.
Please note that we do not accept returns or exchanges due to customer convenience.

*Product defects or malfunctions refer to functional problems.
Used items are not eligible for return if they have defects as described in the product description, or scratches, wear, dents, dust, dirt, mold, stains, or scratches on the exterior or interior that do not affect the original functionality of the item.

*We do not accept returns or exchanges for reasons of customer convenience.
Please check before purchasing whether it can be used with your equipment.
There are some older products that do not work with the latest models.

Also, please basically think of the accessories as bonuses.
We will not accept refunds or returns due to damage to the original box, malfunction of the hood lock, odors from the case, etc.

Product Warranty We will only cover defects that are reported to us within the period set aside for you to check after the product arrives.
About products covered by the warranty

*The following cases are not covered by the warranty.
- If the condition of the product is not maintained at the time of purchase. (This also applies to loss of accessories.)
- If the product breaks down or is damaged due to contact with mud, sand, water, dropping, shock, or improper storage after purchase.
- Operational failure caused by product specifications.
- If a malfunction or damage occurs due to the user's intentional or gross negligence.
- Replacement costs for consumables such as batteries that require regular replacement during continuous use.
- Any defective parts, scratches, dust, mold, etc. that you have checked before purchasing.
- Defects with accessories other than the main unit (such as the condition of the original box, the hood locking mechanism, etc.)

Please note: We are not responsible for any direct or indirect damage caused by product defects.